Haverfield Surgery has teamed up with Anima to improve the way you access GP appointments. Anima is our online consultation provider. It allows patients to submit requests for medical appointments, which can then be triaged and appropriately allocated by one of our GPs.
How does Anima work?
1. Submit a request
Submit a request for a GP appointment by clicking here.
Please note: you no longer need to log into an account to do this.
2. Review
One of our experienced team members will review each request that comes in, on the day it comes in. Our team may message you for more information, invite you in for an appointment or pass your request onto the relevant member of our team.
3. Outcome
You will be informed of the outcome of every request. We aim to respond to every request on the same day, although some routine requests may take a few days.
FAQs
What is Anima? Anima is our new online request service. It lets you contact the practice securely online-without waiting on hold or needing an app.
How to use Anima? Watch this 2 minute video to understand how to submit a request through Anima
Anima for Patients: how to access Anima
When can I use it? Anima is open Monday to Friday, 8am–6:30pm.
What can I use it for?
- Appointments
- Repeat prescriptions
- Sick notes
- Admin queries
- Long-term condition reviews
- Referrals or follow-up questions
I don’t have internet access – what now? Call reception. Our team can submit a request on your behalf and get back to you with the outcome.
Is my data safe? Yes. Anima is certified to NHS and UK government standards. All data stays in the UK and is encrypted.