We assess and triage all patient requests for appointments based on clinical need to ensure that patients receive the appropriate care. When you contact us, we will ask about the reason for your request. Your answers help us determine the most suitable doctor, nurse, or healthcare professional to assist you. Gathering basic clinical information enables the doctor to triage patients effectively and review their medical history before the appointment.
Appointments with a doctor are intended to address a single issue. If you wish to discuss multiple concerns, please inform our reception team, and they will arrange a double appointment for you.
All appointments with a doctor are conducted via telephone. If the doctor decides that an in-person consultation is necessary, they will arrange this with you during your telephone appointment. Please note that our reception team cannot book face-to-face appointments with the doctor.
We ask you to remain mindful of our Zero Tolerance Policy.
Contact us online
You can contact a doctor, nurse or other healthcare professional online:
There are two types of online consultations that you can submit:
- Clinical – If you feel unwell and require on the day medical advice or an appointment. Or if you are requesting a referral.
- Administrative – to enquire about Test Results, Repeat Prescription requests, Med 3/Sick notes and non urgent appointment queries or Access to Health Records.
Urgent appointments
Same day appointments are for urgent medical problems and not for repeat prescriptions, sick notes or routine referrals.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use our eConsult online service
- phone us on 01923 262 514
- present at the surgery and speak to one of our reception team
Routine appointments
To request a routine appointment in advance during opening times:
- use your NHS account (through the NHS website or NHS App)
- use our eConsult online service
- phone us on 01923 262 514
Additional GP appointments, improved access
Dacorum extended access offers face to face appointments in addition to those available at the practice. This GP service operates throughout the weekdays from 8:30am to 10pm, Saturdays from 9am to 1pm and 2pm to 6pm and Sundays from 9am to 1pm. It is an appointments based primary care service. The slots can be booked via the practice reception team.
It is staffed by local GPs at Highfield Surgery, West Herts Medical Centre, The Nap in Kings Langley and The New Surgery in Tring. The GPs have full access to your medical notes and will update them appropriately following your consultation.
Cancelling or changing an appointment
To cancel your appointment:
- Use our econsult online tool
- use your NHS account (through the NHS website or NHS App)
- use the cancel an appointment form
- phone us on 01923 262 514 during opening times
Appointment and clinic times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you need an interpreter
- if you have any other access or communication needs
Home visits
You may request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.