Anima

Haverfield Surgery have teamed up with Anima to improve the way you access GP appointments. Anima is our online consultation provider. It allows patients to submit requests for medical appointments, which can then be triaged and appropriately allocated by one of our staff members.

How does Anima work?

1. Submit a request

Submit a request for a appointment by clicking here.

Please note: you no longer need to log into an account to do this.

2. Review

One of our experienced staff will review each request that comes in, on the day it comes in. Staff may message you for more information, invite you in for an appointment or pass your request onto the relevant member of our team.

3. Outcome

You will be informed of the outcome of every request. We aim to respond to every request on the same day, although some routine requests may take a few days.

Patient Instruction Video

Watch this video for easy instructions about how to access Anima.

FAQs

What are the opening times for Anima?

We have Anima open from 8am – 6.30pm every weekday.

Capacity?

On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, you may see an alert on Anima to state that we have no further on the day capacity. In these situations you will still be able to submit a request for a routine appointment. If you have an emergency in these situations, please call the reception team who will be happy to help.

Remember there are also out of hours services when we are closed, 111 and 999.

How soon will I hear back?

We aim to respond to all queries the same day.

Some more routine queries may take us a few days to get back to you.

What happens if I cant access the internet, or don't feel confident using it?

Our reception team are always happy to help.

They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment.

Why have we changed to Anima?

GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.

Can I use Anima to request a repeat prescription?

Currently, the process of requesting medication through Anima is not the easiest way. We would recommend you use the NHS app to request your repeat prescriptions.

You can also do this on our website by clicking here or come into the surgery to request via the reception team.

Can I book Nurse appointments through Anima?

You can certainly use Anima to request nurse appointments, but these can also be booked by calling reception in the usual way. The only appointments that should be requested through Anima are GP appointments.

Is Anima an app?

No, Anima is not an app currently. It can only be accessed through the website. The Anima team are working on full integration with the NHS app and we will update you when this has happened. You may get some messages from the team via Anima come through on your NHS app as the first step in this integration.

Can I contact Anima directly?

Yes! We would encourage you to email Anima’s support team on support@animahealth.com if you have trouble using the website.